What to Expect as a New Patient

Your first visit to a new dentist should give you time to ask questions, understand your oral health and feel comfortable with what comes next. Our new patient experience begins before you arrive with personalized communication from our new patient concierge and continues with an unrushed visit, meaningful time with the doctor and a collaborative conversation about your care. Rather than simply telling you what to do, our team works with you to develop a plan that makes sense for your needs and goals.

Key Takeaways

  • New patients receive communication and guidance before their first visit through a new patient concierge.
  • Appointments are designed to begin on time and respect the patient’s schedule.
  • The first visit is a conversation with the patient rather than simply being told what to do.
  • Patients spend meaningful time with the doctor and dental team.
  • Treatment recommendations are discussed collaboratively so patients understand their options and can participate in planning their care.
  • The experience is intentionally designed so patients do not feel rushed or shuffled through the office.

Transcript

Our practice provides a unique and exceptional experience, I think, in three ways.

The first way is before patients even arrive. It’s communication with a new patient concierge, attention to detail and appreciation of your time.

The second step would be when you arrive. What sets us apart is your visit will be on time. It will be a conversation, and you won’t be talked to. You’ll be talked with.

The third and final thing that sets our practice apart would be what happens next. Instead of your dental office telling you what to do, we sit there with you and come up with a plan about how it’s going to go and how it’s going to look.

New patients who visit our practice for the first time can expect an experience like they’ve never had before. Not only from the communication and the welcome they receive, but from the amount of time we’re going to spend with them.

A lot of times patients feel like they’re being shuffled in and shuffled out, where in our office they’re going to be there for a considerable amount of time and spend a considerable amount of time with the doctor and with their team

Frequently Asked Questions

You can expect an unrushed visit centered around conversation, understanding your needs and giving you time with the doctor. The goal is to learn about your oral health, answer your questions and discuss what makes sense for your care.
Yes. New patient visits are designed to allow meaningful time with the doctor rather than making patients feel rushed through an appointment.
Yes. Rather than simply telling you what treatment to pursue, the team will discuss your options with you and work collaboratively to develop a plan for your care.
The new patient experience begins before you arrive. A new patient concierge helps with communication and details leading up to the appointment so you know what to expect.
Yes. Respecting patients’ time is an important part of the new patient experience, including making every effort for visits to begin on time.

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Person Street Office
(407) 783-7273

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